We repair multiple brands every day. Reliability is of importance to every one of the owners. We decided to compile a list of the appliance brands with the best and worst ratings based on Consumer Affairs complaints and Better Business Bureau ratings by consumers.
- Viking (3.9 CA Ranking / BBB: A+)
Viking has a great reputation with consumers as a top-notch appliance maker. Viking produces ranges, ovens, ventilation, refrigerators, and cookware. Issues include:
- No parts available for repairs
- Cheaper parts that do not last long
- Metal sheet cracks
- Unclear customer service information about repair rates
- Slow repair times with warranties
- General Electric (3.7 CA/ A+ BBB Rating)
GE produces refrigerators, stoves, and smart technology. The company also lists their manuals online which is of value when researching appliances. Issues include:
- Backordered parts which delayed repair
- Not cooling or freezing
- Noisy
- Stopped working after only a few months
- Warranty department never called back about a broken
- Microwave handle broke right after purchase.
- Broken control panel after short usage time
- KitchenAid (3.7 Rating / BBB: A+ )
KitchenAid is a major producer of kitchenware and countertop appliances including baking and cookware accessories. Customers ratings include:
- Bad customer service reviews
- Issues with broken accessories upon delivery
- Multiple issues within a year of purchase
- Re-engineered aftermarket parts
- Kenmore (3.6 CA / BBB: B+)
Kenmore has been making appliances for more than a century which is why more than 100 million homes use this brand. It prides itself on its innovative product development which is why it is a highly regarded company in the industry. Issues include:
- Repair times for warrantied appliances took too long.
- Inability to get discontinued replacement parts from the
- Poor quality and craftsmanship
- Breakage within months are several years of purchase
- Repairs were too expensive through the
- Whirlpool (2.6 CA ranking / BBB: A+)
Whirlpool makes a variety of products including kitchen appliances and washers and dryers. The company also sells parts and accessories. Issues that consumers had include:
- Door cable failed
- Ice maker failure within months of purchase
- Poor craftsmanship
- Quit working within a few years of purchase
- Rusting
- Frigidaire (1.9 Rating / BBB: Unranked)
Frigidaire produces a wide range of appliances including refrigerators, stoves, ranges, microwaves, and dishwashers. Reported consumer issues include:
- Ice maker leaked or broke within months of purchase.
- Wrong parts received after calling the service department
- Ink on hardware faded.
- Repair issues with warranty providers
- Water inlet valve broke within 30 days of purchase.
- Maytag (1.3 CA / B- BBB Rating)
With over a century of business experience, Maytag produces kitchen appliances, ranges, dishwashers, and washers and dryers. Issues that customers experienced include:
- Poorly built machinery
- Multiple breakage issues
- The washer has problems getting clothes clean.
- Defective Fridge Parts
- Noisy
If you are in the Greater Boston and Boston North area, you can count on CS Appliance Service for all your appliance repair needs. Call us at (781) 953-9600 to schedule a service call, or visit us on Facebook to learn more about appliance brands and ratings.